I struggled with whether or not to blog about this, but after everyone (including my DAD) encouraged me to do so, I thought I'd take their heed.
Let me preface this story that while I am one of those people who brings my baby with me most everywhere I go, partly because I feed on demand and partly because I go back to work in a month and I will MISS him, I am not one of those people who thinks everyone needs to admire my precious baby. I think he is sweet, but if he cries or is disruptive in an inappropriate situation, I will absolutely remove myself from that situation. In fact, when I received an invitation to a friend's shower that stated no children, please, I RSVPd and said I couldn't make it because I couldn't leave Tommy. The sweet girl organizing the shower wrote back immediately and assured me that it would be fine for me to bring him, they just didn't want a lot of loud toddlers. And as the mother of a loud toddler, BOY DO I GET THAT. Anyway, the point is, I try to be appropriate, got it?
A week ago, I went to a new salon/spa to get my eyebrows waxed. I'd never been to this place before, but a girl I've known for most of my life works there and so, I wanted to throw her some business. I brought Tommy with me and everyone aww'd over how sweet he was. He was awake the whole time, but spent all of it smiling and being cute. As a new customer, I received a coupon for $15 off a service, so I made an appointment for a pedicure this week. Since I'm on maternity leave, I don't really have much money to spend on myself, so the $15 off made me able to squeeze it in my budget.
I arrived with Tommy, who was fast asleep, and my friend took me to the back to a separate pedicure room. I settled in with my feet in the water, selecting a polish color, when my friend left the room. She came back in and told me that, actually, she couldn't do my pedicure. I thought that maybe she was accidentally double booked, until she told me that she was informed that babies were not allowed in the pedicure room because it could be a disturbance. I could tell she was uncomfortable having to tell me this. I said, Oh. and apologized, explaining that Tommy is so good and quiet that I don't usually think twice about bringing me with him, especially since I'd had him in the salon just the week prior. She apologized saying she would've told me if she'd known, but she had no idea this was a rule, either. She did do a quick polish change for me, which was sweet of her, but let's be honest... I can easily paint my own toes at home. If I drive 25 minutes to a salon, it's because I desperately need some pampering.
As I left the salon, blinking back tears with my baby who was still fast asleep, I looked around, noting absolutely no signs stating that children were not allowed. I saw several saying that cell phones should be turned off. When I arrived home, I checked the site, seeing nothing on there stating no children, either, until I dug about four pages in where it said "children under 15 by appointment only", so I will certainly take the blame for not looking deeper into the site, as I didn't even think to check the site before going (and honestly, that statement is pretty ambiguous... so I can take a two year old with me if I've made an appointment?). I did Google salon+no children and came up with many salons who list on the main page of their website that no children are allowed. I have absolutely no problem with this rule AT ALL and understand it, especially because I would never dream of bringing Luke to a salon. Now, I also understand that as a private business, they can make some rules as they see fit, but I was so blindsided by this and felt it poor business practice in many ways.
First, I had him with me the week prior and nothing was said then, nor was anything said when I made the appointment. If this is a hard and fast rule, when I scheduled my appointment, why didn't the receptionist say, "I notice you brought your baby today, just a heads up, we don't allow babies in the pedicure area."? Second, once I was there WITH MY FEET IN THE WATER, couldn't someone have just said, "Hey, we don't normally allow babies back here, but since no one told you, we'll go ahead and do your pedicure today, just please take him out in the lobby if he begins to cry."? In that I've been to many salons and seen women with children of various ages, I find it hard to believe that I am the first person to ever bring a baby with me. In fact, the salon where I get my hair cut is extremely baby and breastfeeding friendly (they do not do pedicures, sadly). In the end, I just do not understand why it is not stated explicitly on the website, why it is not in the salon, and why no one seemed aware of it, yet it is such a hard and fast rule that I had to leave.
Truthfully, I was embarrassed. I felt awkward, I felt stupid, and I felt confused. Is it the end of the world that I was turned away from my pedicure appointment? Oh my, NO, I am not silly enough to think that this matters at all in the grand scheme of life. But I am disappointed in myself not saying something there, for just walking out and crying in my car. I felt like I was in a bad position because I didn't want to cause trouble for a friend, knowing it wasn't her fault at all, but at the same time, I also feel I was treated poorly, perhaps unfairly, and it bothers me. Since this experience, though, I've talked to several people who have also had bad experiences at this particular salon, so I suppose it's reflective of the owner, not of my choice to bring my baby with me. Again, please do not think I would begrudge a salon/spa for having a no children rule. I do not at all, but as not all places are the same, if a place does have this rule, it needs to be explicitly stated somewhere. The sad thing is that I had planned on asking Shane for a gift certificate for Valentine's Day, but now? I'll be taking my business elsewhere.
Subscribe to:
Post Comments (Atom)



32 comments:
Like I said before, that is absurd. I'm never going to that spa.
Totally nuts... I can't believe they turned you away after you already had your feet in the water!!!
I, too, am a cry-in-the-car girl, then kick myself for not saying anything.
I'd say I'm never going to that spa, but being that I live 7 states away you probably already knew that. :P
Absolutely positively ridiculous! I'm a total baby bringer too, I mean-- sometimes you don't have an option, but just like you, I respect people's decisions for no kids and quickly high tail it out if my baby turns into a terror.
I think that is just INSANE and I had no idea you had your feet already in the water. I'm seriously upset FOR you. I'm glad I don't live there because oh, hell hath no furry like a friend of mine scorned!
I agree, they should have informed you of this policy well in advance of you even entering the pedicure room.
Their loss.
As the owner of a salon, I think you are absolutely right, Erin. Significant policies like that should be CLEARLY communicated. You should give them feedback. Let them know they should have signs clearly stating that policy. They need to know that was inconvenient and embarrassing for you. Even if I didn't keep your business, I would want to know so it wouldn't happen again.
This makes me so angry. I would've responded the same way, crying in the car out of shock and embarrassment.
That was my salon-of-choice for years, and the fact that they waited until your feet were in the water is just a testament to their customer service ineptitude. How humiliting for you, and for your friend that they threw under the bus to get their point across.
Jerkwads. I'm telling everyone I know about this so they can take their business elsewhere.
WE know your intentions and THEY should have given you the benefit of the doubt regarding your intentions, too. It's not like you deliberately broke the rules. I hate that the effect of their bad business made you feel so bad. Shame on them.
Steph
I'm glad you wrote about it. Are you going to call or write a letter and complain directly? I think you totally should. They should know why they're losing your business.
I really think you should write a letter to the owner of the Salon. Let her know that this is inappropriate, rude and poor business practice. Let her know that she has lost several customers over this.
I am so sorry this happened to you. I would have been so shocked also that I probably would have gone to my car and cried also.
BIG BIG HUGS.
I would definitely write to them. If they want to have a rule, fine...but then maybe they should POST that rule somewhere. A lot of times when a business ticks em off, I am too mad to say anything at the time...because I end up just turning into a babbling idiot. But I am the queen of finding someone to email or send a letter to. :P
That is so silly! I totally agree with everything you said. Right down to the fact that they can make whatever rules they want but in this particular situation they should have just told you about it AND still done the pedicure! Sorry you had such a frustrating experience!
I agree with all of these ladies you should write the owner and tell her she need to clearly post this policy and enforce it at all times not when it suits her whims.
I think that is the most ridiculous thing I've ever heard. I can't belive in this economy that a salon would turn anyone away, especially for something like that. I am so sorry that this happened.
How "woooed" as Stephanie from Full House would say! Can't believe they waited that long to tell you. Not like you were sneaking Tommy in, for pete's sake!
I am in agreement, that unless you would have stayed in the room if he begun to cry uncontrollably, then I can't see it being an issue.
Sorry it made you so upset, you did nothing wrong at all. Be confident in that.
What an awful experience! Were you in your own pedicure room? And wasn't Tommy sleeping? I agree, that I can understand if he woke and became a disturbance, but really? A sleeping baby? Honestly!
And I hate when you can't come up with the right thing to say at the time it needs to be said! Your writing here is eloquent, appropriate, and would be wonderful to be able to tell the owner-if you'd thought of it at that time! Maybe you could write a letter? Would that help? It could save some future mother from going through the same thing.
But I also agree-no more business there!
Absolutely absurd. I probably would have reacted just as you did. However, now that I am older, I tend to be a bit more outspoken.
I agree with angeljoy, you should give them feedback.
I also feel awful for your friend. How embarrasing for her!
I can understand rules, like you said. But I cannot understand being there and being told okay go now. That would mean I would not be going back and I'd feel incredibly bad for my friend who was put in such a stupid position.
I too went to that salon for years and i paid them to treat me horribly.
The owner is rude, very rude.
and I am very sorry they did this to you!
I think this is the silliest thing I have ever heard of. I would have responded the same way as you. I always regret not saying anything or doing something about the situation afterwards also. I agree that you should write a letter to the owner.
I totally agree with what everyone else has said. You most definitely need to call and talk to the owner or write a letter. What salon is this? I'm so sorry you were made to feel that way.
Yikes! I went to a shoe store to get a pedicure when my nephew was 3 months old and I took him along. I wasn't supposed to still have him that day but I did, and my friend encouraged me that it would be fine to bring him along. Since this was an upscale shoe place (the pedi chairs were along the back wall) the pedicures were going to take almost 3 hours. We weren't alone, but we were the only ones getting pedicures. They were really sweet about it and one of the owners daughters even offered to hold him when he woke up. Luckily he was very sweet to his Auntie and napped until we had about 30 minutes to go. He did fuss for a little while because he was quite confused when he woke up but I just asked her to stick some toe separators on and I walked around with him. It seems like if me (a young women with her nephew in a fancy shoe store!) can make it work, then you (the mother in a separate pedicure room!) should have been allowed! They definitely should have a sign up if that really is their policy!
I am so mad for you. I want to punch th owner through the internet. Rude, bad customer service.....now that the tears have subsided, you should be OUTRAGED. As I get older, I am becoming more outspoken, although not too many situations have arisen that require me to speak out. However, you my friend, most definitely, at the very least, write a letter, complain to your local news, or -revisit and have a little chat with the owner.
Wrong, wrong, wrong what they did.
I'm so sorry this happened to you.
I agree that since you were already in the water they should have continued with the pedicure and made you aware of the policy for future visits.
Instead of enforcing a policy they ensured that you (and several others)will not go to their salon again.
You got it right. It should have been more explicit. What a bummer all that happened. My hair stylist does it out of her home (she has a studio there), and lets me stop and feed Audrey WHENEVER I want, she is so gracious about that. However, she doens't do pedicures either, so I haven't had one done in forever! I am glad you posted about it, to bring awareness about things like this to business owners. Let's just all be polite about it at least, right?
PS I meant to tell you I love what you titled your post.
Steph
I am so glad you posted this story, so important. I am sorry you had to go through this, that you had to experience this heartache and embarrassment.
It should have been posted clearly, in the salon AND online.
I hope you have another place to get that much needed pedicure!
Are you kidding me??? I would write a letter to the owner, or send a copy of your post. Something kind but serious so that she knows how she made you feel.
If you want to come out to Tucson, I would be happy to watch the little guy while you go get your toes done!!
Aw, that is sad! I'm sorry you didn't get your pedicure! Thank you for your comment on my post about being overdue - I'm heading in for an induction tonight, so I'm excited. :)
Oh, Erin... this is just awful. Awful to treat people and babies and customers this way, and awful, awful business practice. This seems just too contrived... and, honestly, cruel. Anyone who doesn't like babies is definitely not someone in my circle, and I hope the news of this treatment gets around BIG time where you are. Now go find a place where babies and pedis are congruent!!
I'm so sorry this happened to you. I would have been quite pissed myself. Especially since I DESPERATELY need a pedi!
I hope it made you feel a little better to write about it and "let it out." You know, cathartic and all...
And I hope you can still get your toes done and with your sweet Tommy in tow! : )
Funny you mention this, I went to get my hair cut after having my baby and he was sleeping as well when I brought him in, being totally good. The lady who was cutting my hair - I had been going to her for a while - she was rushing through my hair cut. As I was paying, she said "Next time maybe you can leave your baby in the car!" Needless to say I was livid, but felt guilty and confused. She is a mother herself. It was completely disappointing. Needless to say I won't be going back there.
Post a Comment